Isimsoftware Helpdesk Software - end-user manual

Welcome to Isimsoftware Helpdesk end-user manual. These help pages are shown to users after clicking the "get help" button at the bottom. If you're looking for the on-premise installation manual for admins, please find it here.

"Isimsoftware" is a web-based support ticket tracking application that keeps a database of support cases (aka "tickets") submitted by users via email or the web-interface.

List of the pages in Isimsoftware web-based helpdesk software:

• Tickets - tickets in the helpdesk you have permission to view
• Knowledge base - Knowledge-base articles
• Ideas forum - voting and commenting feature requests
• Profile viewer - viewing user profile
• Profile editor - editing the user profile
• Login page - helpdesk entrance
• Lost password - helpdesk entrance
• New ticket - ticket creation
• New KB article - post stuff to the knowledge-base
• Register - registering a new user account
• Assets
  • Asset search
  • Edit asset
• Reports
  • Summary report
  • Dynamics report
  • Due dates calendar view
  • Response time report
• Search tickets
• Main Ticket Page - main page that shows a ticket
• Scheduling a ticket
• Knowledge-base article - page that shows a knowledge-base article
• Admin pages
  • Administrator panel
  • Administrator - general helpdesk settings
  • Administrator - Email settings
    • Administrator - POP email accounts
  • Administrator - ticket categories list
  • Administrator - editing a category
  • Administrator - editing custom fields
  • Administrator - editing custom statuses
  • Administrator - import and export tickets
  • Administrator - User list
  • Administrator - editing a user
  • Administrator - Automation rules
  • Administrator - Integrations
    • Integrations - Custom User Lookup

Please note that you can always click the "get help for this page" link in the top-right corner of the helpdesk application and get help for the current page you're working with

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